Privacy Policy
Effective date: January 1, 2025
Introduction
At VatLance, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our VAT refund and tax-free shopping support services.
Information We Collect
- Personal Identification: name, email address, phone number
- Travel Details: passport information, travel itinerary, purchase receipts
How We Use Your Information
We use your data to process VAT refund requests, respond to inquiries, improve our platform, and personalize your experience.
Cookies and Similar Technologies
We employ cookies and similar tools to enhance site functionality and analyze usage. Types of cookies used:
- Essential Cookies: required for core site operations.
- Performance Cookies: collect anonymous usage data to improve our services.
- Functional Cookies: remember preferences and settings.
You can control cookie settings through your browser. Disabling certain cookies may affect site features.
GDPR Compliance
VatLance adheres to the EU General Data Protection Regulation (GDPR). If you are in the European Economic Area, you have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request erasure of data
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise these rights, please use our contact form or reach out via the details below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain personal data only as long as necessary to provide our services or to comply with legal obligations.
Children's Privacy
VatLance does not knowingly collect personal information from individuals under the age of 16. If you believe we have collected such data, please contact us to have it removed.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact our team or reach us by phone at +14168843673. Business ID: 730543866.
Headquarters:
290 Bremner Blvd
Toronto, ON M5V 3L9
Canada