Frequently Asked Questions

To initiate a VAT refund claim, you typically need your original purchase receipts, completed VAT refund forms, valid identification, and proof of export. VatLance guides you through each step to ensure all paperwork meets the Canada Revenue Agency requirements.

To submit your VAT refund claim through VatLance, complete the online form with your purchase details, attach scanned receipts and export validation stamps, then upload the file securely. Our system confirms submission and guides you through the next steps.

You will need original receipts showing VAT charges, customs export validation (forms stamped at the border), and your completed VatLance claim form. Digital copies in PDF or high-resolution images are accepted.

Once we receive complete documentation, most refunds are processed within 10 to 14 business days. Processing times may vary depending on customs validation and local VAT office workloads.

VatLance charges a transparent processing fee deducted as a percentage of the refunded amount. You see all fees upfront before you confirm your claim, with no hidden charges.

Yes. Log in to your VatLance account at vatlance.com, navigate to 'My Claims', and view real-time status updates on document review, customs validation, and payment scheduling.

Refunds can be issued via direct deposit to your Canadian bank account or by international wire transfer. Select your preferred payout option when you submit your claim.

In Canada, each province sets its own threshold. For Ontario, the minimum eligible purchase amount is CAD100 per receipt. VatLance will flag ineligible claims during submission.

Customs export validation is mandatory. If you missed stamping at the border, you can request a deferred validation appointment with Canadian customs or seek assistance at a major airport validation office.

Yes, you may request edits within 48 hours of initial upload. Go to 'My Claims', select the draft or pending claim, and upload corrected documents or updated information.

Our customer care team is available Monday through Friday. Email support@vatlance.com or call +14168843673 during business hours for guidance on your VAT refund process.

No. VatLance operates fully online. You can manage your entire claim from our portal without visiting a physical location. All communication and document exchanges are digital.

If customs rejects your validation, VatLance notifies you with reasons and next-step recommendations. You may correct documentation or supply additional proof to resubmit the claim.

Yes. Our website offers detailed country-specific VAT refund guidelines and best practices to maximize your tax-free shopping benefits, including documentation tips and export procedures.